Fensiwin Privacy Policy — How Your Data Is Kept Secure

1. Introduction

Welcome to Fensiwin. This privacy policy explains how we collect, store, use, and protect your personal information when you use the Fensiwin platform — including the website (fensiwin.pro) and mobile app.

Please read this policy carefully. By using the Fensiwin platform, you are considered to have agreed to this privacy policy. If you do not agree, we kindly ask that you refrain from using the platform.

We believe transparency is the best policy. That is why this privacy policy is written in plain, accessible language so that all users can easily understand it.

2. Types of Information Collected

Fensiwin collects two types of data — information you provide directly and information collected automatically while you use the platform.

Information Provided Directly:

• Registration Details: Full name, date of birth, email address, and mobile number.
• Identity Verification (KYC): National ID number or passport number, along with a photo of the ID document.
• Financial Information: bKash / Nagad / Rocket number (for processing transactions).
• Contact Information: The content of messages or complaints submitted to support.

Automatically Collected Information:

• Device type, operating system, and browser version.
• IP address and approximate location.
• A log of which pages you visited on the platform and how long you spent on each.
• Game history and transaction records.
• Cookies and Session Data.

3. How Information Is Collected

Fensiwin collects data through the following methods:

Method	Description
Registration Form	Information you provide when creating your account.
KYC Verification	ID document details provided for identity verification.
Transaction Records	Payment method details used during deposits and withdrawals.
Cookies	Data collected automatically while browsing the site.
Support Communications	The content of messages sent via live chat or email.
App Usage	Device and usage data collected from the mobile app.

4. Purpose of Data Use

Fensiwin does not use your data for arbitrary purposes — only specific, necessary information is used for clearly defined reasons. Each purpose is outlined below:

• Account Management: To create, secure, and verify your account.
• Transaction Processing: To process deposits and withdrawals accurately.
• Fraud Prevention: To detect and prevent suspicious activity.
• Customer Support: To respond to your queries and resolve any issues.
• Platform Development: To improve the overall user experience.
• Legal Compliance: To comply with applicable laws and regulations.
• Promotional Communications: To send you offers and bonus information if you have given your consent.

5. Sharing Information with Third Parties

Fensiwin does not sell your data. However, information may be shared with third parties in the following limited circumstances:

• Payment Providers: bKash, Nagad, Rocket — information required to complete transactions.
• Identity Verification Services: Third-party verification agencies for the KYC process.
• Legal Authorities: When required by a court order or government directive.
• Technology Partners: Server hosting or cybersecurity service providers.

All third parties are bound by contract and may only use data for the specified purpose. They are equally obligated to maintain the same standard of privacy protection.

6. Cookies Policy

Fensiwin uses cookies to improve your experience on the website and app. Cookies are small files stored on your device that help remember your preferences on future visits.

Types of cookies we use:

• Essential Cookies: To maintain your login session and for security purposes — these cannot be disabled.
• Functional Cookies: To remember your language preference and personalised settings.
• Analytics Cookies: To understand which pages are used most — with your consent.

You can delete or disable non-essential cookies from your browser settings. Note that some features may be limited as a result.

7. Data Security Measures

Fensiwin uses industry-standard technology to protect your data. Our security framework operates on the following layers:

• SSL/TLS Encryption: All data transfers on the website and app are fully encrypted.
• AES-256 Storage Encryption: Sensitive data stored on servers is encrypted.
• Two-Factor Authentication (2FA): An additional layer of security when logging into your account.
• Regular Security Audits: Regular reviews conducted by third-party security experts.
• Firewall & DDoS Protection: Protection against cyberattacks at the server level.
• Restricted Access: Only authorised staff have access to specific data.

8. Data Retention Period

Fensiwin does not retain data longer than necessary. Retention periods vary depending on the type of information:

Data Type	Retention Period
Account Information	For the duration the account is active + 5 years
Transaction Records	7 years as required by law
KYC Information	5 years after account closure
Support Messages	2 years after the issue is resolved
Cookies Data	Up to 30 days after the session ends
Marketing Preferences	Until you make changes

9. Your Rights

Every registered user at Fensiwin has the following rights regarding their personal data. Contact our support team to exercise any of these rights.

10. Children's Privacy

Fensiwin strictly does not collect data from anyone under the age of 18. If a minor has registered by mistake, that account and all associated data will be deleted immediately.

If you become aware that a minor has registered on Fensiwin, please notify our support team.

11. Changes to Privacy Policy

Fensiwin may update this privacy policy when necessary. If any significant changes are made, a notice will be posted on the platform and the last updated date at the top of the page will be revised. Continued use of the platform after any changes will be taken as your acceptance of the updated policy.

12. Contact Us

For any questions, complaints, or requests regarding this Privacy Policy or your personal data, please get in touch with us:

Email: [email protected]

Our data protection team typically responds within 72 hours.